Shipping Policy

It usually takes us 3–5 business days to process and ship your order. Some items may take longer to process, especially during holidays or when there are supply shortages.

Once we have started processing your order, we can no longer make any changes. This also applies to the shipping address.

Orders are shipped on business days only. If your order contains multiple items, they may be shipped in separate packages.

Tracking

All orders will receive a tracking number.

Once your order has shipped, you will receive an email with the relevant tracking information.

It may take a few days for the shipping carrier to update the tracking status.

If the tracking status has not been updated after 5 business days, please contact us at contact.mangomoon@gmail.com.

Delivery Times

Delivery times vary depending on the destination:

• USA / Canada / Europe: 7–15 business days

• Australia / New Zealand: 7–20 business days

These delivery times begin only after your order has been processed.

MangoMoon is not responsible for delays caused by factors such as customs clearance, holidays, or weather conditions.

Lost or Damaged Packages

MangoMoon is not liable for lost, stolen, or damaged packages.

If the tracking information shows that your package has been delivered, but you have not received it, please contact the shipping carrier to file a claim.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

Once we have started processing your order, we can no longer make any changes to the shipping address.

Feedback and Comments

We welcome your feedback.

If you have any questions or concerns, you can contact us anytime by email at contact.mangomoon@gmail.com.

We take your feedback seriously and use it to continuously improve our service.