MangoMoon operates this shop and this website, including all associated information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). MangoMoon is supported by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, and disclosure of your personal data, this Privacy Policy shall prevail.
Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described in this Privacy Policy.
Personal data we collect or process
When we use the term "personal data," we refer to information that identifies you or another person or can reasonably be linked to you or another person. Personal data does not include information that has been collected anonymously or de-identified in such a way that it does not identify you or can reasonably not be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
- Communication with us including the information you provide to us in communications, such as a customer support request.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.
Sources of personal data
We may collect personal data from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal data;
- Automatically through the Services, including from your device when you use our products or Services or visit our websites, as well as through the use of cookies and similar technologies;
- From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
- From our partners or other third parties.
How we use your personal data
Depending on how you interact with us or which Services you use, we may use personal data for the following purposes:
- Providing, customizing, and improving the Services. We use your personal data to provide you with the Services, including to fulfill our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange shipping, facilitate returns and exchanges, enable you to leave reviews, and provide you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better customize and improve the Services.
- Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, promotional, and offer communications by email, text message, or mail, and showing you online advertising for products or Services on the Services or other websites, based in part on items you have previously purchased or added to your cart, as well as other activity on the Services.
- Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take appropriate action against potential fraudulent, illegal, insecure, or malicious activity, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials secure. We strongly recommend that you do not share your username, password, or other login details with anyone else.
- Communicating with you. We use your personal data to provide you with customer support, respond to your inquiries, provide you with effective Services, and maintain our business relationship with you.
- Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, to participate in or investigate civil proceedings, potential or actual legal disputes, or other government investigations, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal data
Under certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
- With Shopify, providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
- With business and marketing partners to provide marketing services and promote you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with various merchants and on various websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to disclose information about you to enable targeted advertising and marketing based on your online activity with various merchants and on various websites.
- When you instruct, request, or otherwise consent to us disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal data regarding your access to and use of the Services to provide and improve the Services for you. Information you submit about the Services is transferred to and shared with Shopify as well as third parties, which may be located in countries other than where you live, to provide and improve the Services for you. Additionally, we use certain enhanced Shopify features to protect, grow, and improve our business, which integrate data and information from your interactions with our shop, as well as with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected from your interactions with our shop, as well as with other merchants and with Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit the Shopify Privacy Policy for Consumer Apps. Depending on where you live, you may be able to exercise certain rights regarding your personal data here: Link to the Shopify Privacy Portal.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies as well as any other terms of service. We make no guarantees about the privacy or security of such websites and are not responsible for them. This includes the accuracy, completeness, or reliability of any information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of these third-party platforms without limitation as to our or a third party's use of it. Our inclusion of such links does not in itself constitute an endorsement of the content on these platforms or their owners or operators, unless disclosed in the Services.
Children's data
The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet adults under your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge of "sharing" or "selling" (as defined by applicable law) personal data from individuals under 16 years of age.
Security and storage of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, information you send us may not be secure during transmission. We recommend that you do not use unsecured channels to share sensitive or confidential information with us.
How long we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide you with the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights regarding your personal data listed below. However, these rights are not absolute, may only apply under certain circumstances, and in some cases we may decline your request within the limits of what is permitted by law.
- Right of access/information. You may have the right to request access to the personal data we have stored about you.
- Right to deletion. You may have the right to request that we delete the personal data we have stored about you.
- Right to rectification. You may have the right to request that we correct inaccurate personal data we have stored about you.
- Right to portability. You may have the right to receive a copy of the personal data we have stored about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.
- Communication preferences management. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.
If you live in the United Kingdom or the European Economic Area, in addition to the rights listed above and subject to the exceptions and limitations provided by local law, you may exercise the following rights:
- Right to object to processing and restriction of processing: You may have the right to request that we stop or restrict the processing of your personal data for certain purposes.
- Right to withdraw consent: If we rely on your consent to process your personal data, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before the withdrawal.
You can exercise any of these rights where indicated in the Services, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal data and what rights you may have, including rights regarding data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may appoint a representative who can make requests on your behalf to exercise your rights. Before accepting such a request from a representative, we will require the representative to demonstrate that you have authorized them to act on your behalf, and we may need to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
Complaints
If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to object to our decision by contacting us using the contact details provided below, or by filing your complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection authorities here.
International data transfers
Please note that we may transfer, store, and process your personal data outside your country of residence.
When we transfer your personal data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or, where applicable, equivalent contracts issued by the United Kingdom's competent authority, unless the data transfer is to a country that has been determined to offer an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the date of the last update, and notify you as required by law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your available rights, please send us an email at contact.mangomoon@gmail.com. You can find our other contact details in our Contact Information Policy. For the purposes of applicable data protection laws, we are the data controller for your personal data.